Terms of service

OVERVIEW

Welcome to Flower Walls of Nashville. The terms “we,” “us,” and “our” refer to Flower Walls of Nashville. Flower Walls of Nashville operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Flower Walls of Nashville is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, purchasing from, or otherwise using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including browsing our online store or purchasing products or services, you may be asked to provide certain information such as your email address, billing information, payment information, and shipping address. You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide such information.

You are responsible for maintaining the security of your account credentials and for all activity conducted through your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to accurately represent the products and services available through our store. However, colors and product appearance may vary depending on your device, screen settings, lighting conditions, and other factors.

Many of our floral products are assembled and shaped by hand. Minor variations in flower placement, color tone, fullness, dimensions, greenery placement, or overall appearance may occur and are considered normal characteristics of these products rather than defects.

Flowers and greenery may require gentle reshaping or fluffing after shipping to achieve their intended appearance.

Product dimensions are approximate unless specifically identified as exact. Finished dimensions may vary slightly depending on shaping, assembly, and installation.

We do not guarantee that the appearance or quality of any product will be identical to photographs, renderings, samples, or prior installations shown on our website.

Product descriptions, specifications, pricing, availability, and designs may be changed at any time without notice. We reserve the right to discontinue products or limit quantities available to any person, geographic region, or jurisdiction.

Made-to-Order and Special-Order Products

Many of our silk floral products are made to order, and certain hardware or specialty products may be sourced specifically for an individual order. Production and sourcing may begin shortly after an order is placed.

Because of the customized or made-to-order nature of these products, standard returns and cancellations may be limited as described in our Shipping & Returns Policy.

Custom Products and Design Proofs

Custom floral designs, custom colorways, custom neon signs, logos, branded signage, and other personalized products may require customer approval before production.

You are responsible for carefully reviewing all design proofs, including spelling, artwork, dimensions, colors, layout, logos, and other specifications.

Once you approve a proof and production begins, changes or cancellations may not be possible. Requested changes after approval may result in additional charges and may affect the estimated delivery date.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Flower Walls of Nashville reserves the right to accept or decline an order for any lawful reason at our discretion.

Your order is not accepted until we confirm acceptance and payment has been successfully processed.

Please review your order carefully before submitting it.

For made-to-order, custom, or specially sourced products, cancellation requests must generally be submitted within 24 hours of purchase and can only be accommodated if production, sourcing, or fulfillment has not yet begun. Submitting a cancellation request does not guarantee that cancellation will be possible.

If we decline, modify, or cancel an order, we will attempt to notify you using the email address, billing information, shipping address, or phone number provided with your order.

Purchases are subject to our Shipping & Returns Policy.

Our products may be purchased for personal use, weddings, events, venues, businesses, professional event production, photography, rental inventory, or other lawful commercial purposes.

Purchasing our products does not grant you authorization to represent yourself as an authorized dealer, distributor, agent, or representative of Flower Walls of Nashville without our written permission.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice.

The price charged for a product or service will be the price in effect when the order is placed and will be shown in your order confirmation.

Unless otherwise stated, taxes and other applicable charges may be added at checkout. Shipping within the continental United States is included for products specifically advertised as including free continental U.S. shipping.

Prices available through our online store may differ from prices offered through other sales channels, custom quotations, rental services, or third-party platforms.

We may occasionally offer promotions subject to separate terms. If the terms of a specific promotion conflict with these Terms, the promotion terms will govern with respect to that promotion.

You agree to provide current, complete, and accurate purchase, payment, and account information.

You represent and warrant that any payment information you provide is accurate, that you are authorized to use the payment method, and that you will pay all charges associated with your purchase.

SECTION 5 – SHIPPING AND DELIVERY

All production, processing, shipping, transit, and delivery timelines are estimates and are not guaranteed.

Unless otherwise stated on the applicable product page:

• Made-to-order floral products generally have an estimated delivery timeframe of approximately 45–60 days.
• Backdrop stands and certain hardware products generally have an estimated delivery timeframe of approximately 30–45 days.
• Rush production and expedited air freight may be available for certain floral products when specifically confirmed by Flower Walls of Nashville before purchase.

The estimated delivery information displayed on the applicable product page at the time of purchase controls if it differs from these general estimates.

If you are purchasing for a wedding, event, installation, opening date, conference, or other date-specific purpose, you are responsible for ordering with sufficient lead time.

A stated event date does not create a guaranteed delivery date unless Flower Walls of Nashville expressly confirms that delivery date in writing.

We are not responsible for delays caused by carriers, weather, customs processing, transportation interruptions, supplier delays, governmental action, force majeure events, or other circumstances outside our reasonable control.

Certain products may be manufactured, fulfilled, or shipped directly by third-party production partners. These partners may be located outside the United States, and tracking information or shipment origin may reflect the location from which an item is fulfilled.

Flower Walls of Nashville remains your point of contact for questions regarding an order placed through our store.

If an order arrives damaged, incomplete, or materially inconsistent with the product ordered, please contact us promptly and provide photographs of the packaging and product so that we can review the issue.

Please see our Shipping & Returns Policy for additional information.

SECTION 6 – CUSTOMER-SUPPLIED ARTWORK AND INTELLECTUAL PROPERTY

If you submit a logo, trademark, artwork, photograph, phrase, design, graphic, font, or other material for use in a custom product, you represent and warrant that you own the material or have sufficient permission and authority to use it and authorize its reproduction.

You are responsible for obtaining any necessary permission from the applicable copyright, trademark, or other rights holder.

By submitting such material to Flower Walls of Nashville, you grant us and our production partners a limited license to reproduce, modify as reasonably required for production, transmit, and use the material solely for the purpose of designing, manufacturing, fulfilling, and supporting your order.

You agree that Flower Walls of Nashville is not responsible for claims arising from materials that you supplied without proper authorization.

SECTION 7 – INTELLECTUAL PROPERTY

Our Services, including trademarks, brands, text, displays, images, graphics, product photography, videos, audio, website design, selection, and arrangement, are owned by Flower Walls of Nashville, its affiliates, licensors, or other applicable rights holders and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for your own lawful purposes. You may not reproduce, distribute, modify, publicly display, republish, download, store, transmit, scrape, or commercially exploit material from the Services without our prior written consent except where permitted by law.

Nothing in these Terms grants you a license to any trademark, copyright, patent, design, or other intellectual property belonging to Flower Walls of Nashville, Shopify, or any third party.

Flower Walls of Nashville names, logos, designs, and slogans may not be used without prior written permission.

Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product names, and trademarks belong to their respective owners.

SECTION 8 – PRODUCT ASSEMBLY, INSTALLATION AND USE

Certain products require assembly, installation, attachment to a backdrop stand, or other setup before use.

You are responsible for reviewing and following any assembly, installation, care, and safety instructions provided with or applicable to the product.

Products should be installed on stable, level surfaces and used in a manner appropriate for the location and intended application.

You are responsible for determining whether a product is appropriate for your venue, event space, surface, environmental conditions, and intended installation.

For installations at venues or public events, you are responsible for complying with applicable venue requirements, building rules, safety requirements, fire codes, and local regulations.

Do not exceed manufacturer-recommended dimensions, weight limits, or intended product uses.

Flower Walls of Nashville is not responsible for damage, injury, or loss resulting from improper assembly, misuse, unauthorized modification, inadequate securing or stabilization, failure to follow instructions, or use outside the product's intended purpose, except to the extent such limitation is prohibited by law.

SECTION 9 – OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor control.

You acknowledge and agree that access to such tools is provided “as is” and “as available” without warranties, representations, or endorsements of any kind.

We shall have no liability arising from or relating to your use of optional third-party tools except where liability cannot lawfully be excluded.

Use of optional tools is at your discretion, and you should review the applicable third party's terms before using them.

We may offer additional tools and features in the future. Such features will also be considered part of the Services and subject to these Terms.

SECTION 10 – THIRD-PARTY LINKS

The Services may contain materials or links to websites operated by third parties.

We are not responsible for evaluating or guaranteeing the accuracy, quality, policies, content, products, or services of third-party websites.

If you leave our Services to visit a third-party website, you do so at your own discretion.

Please review third-party policies before engaging in transactions with those businesses. Questions regarding third-party products or services should generally be directed to the applicable third party.

SECTION 11 – RELATIONSHIP WITH SHOPIFY

Flower Walls of Nashville is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make in our Store are made directly with Flower Walls of Nashville.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Flower Walls of Nashville, including any injury, damage, or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Flower Walls of Nashville.

SECTION 12 – PRIVACY POLICY

Personal information collected through the Services is subject to our Privacy Policy, as well as Shopify's privacy practices where applicable.

Because the Services are hosted by Shopify, Shopify may collect and process information about access to and use of the Services in order to provide and improve its services.

Information submitted through the Services may also be transmitted to service providers, payment processors, production or fulfillment partners, and other parties when reasonably necessary to process or fulfill an order.

Please review our Privacy Policy for additional information regarding how personal information is collected, used, disclosed, and protected.

SECTION 13 – FEEDBACK

If you voluntarily submit reviews, feedback, suggestions, photographs, ideas, comments, or other content (“Feedback”), you grant us a nonexclusive, worldwide, royalty-free license to use, reproduce, publish, display, and distribute that Feedback for legitimate business purposes, subject to applicable law.

You represent that you own or have necessary rights to any Feedback you submit and that your Feedback does not infringe the rights of another person.

You are responsible for the accuracy of Feedback you submit.

We reserve the right, but not the obligation, to monitor, edit, or remove Feedback that we reasonably believe is unlawful, defamatory, infringing, abusive, misleading, or otherwise inappropriate.

SECTION 14 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, specifications, prices, promotions, shipping charges, delivery estimates, availability, or other information.

We reserve the right to correct errors, inaccuracies, and omissions and to update information or cancel orders when information is materially incorrect, including after an order has been submitted where permitted by applicable law.

SECTION 15 – PROHIBITED USES

You may access and use the Services only for lawful purposes.

You may not use the Services to violate any applicable law, infringe intellectual property rights, harass or harm others, distribute false or misleading information, transmit malicious software, send unauthorized spam, impersonate another person, interfere with operation of the Services, circumvent security controls, or engage in conduct that may expose Flower Walls of Nashville, Shopify, or other users to liability.

You may not reproduce, duplicate, scrape, extract, sell, resell, or exploit substantial portions of the Services without authorization.

We reserve the right to suspend or terminate access to the Services if we determine that these Terms have been violated.

SECTION 16 – AGENTS

This section applies if you use, allow, enable, or cause an autonomous or semi-autonomous software agent (“Agent”) to access, use, or interact with the Services.

Any Agent accessing the Services must accurately identify itself and may not conceal or misrepresent that its activity is automated.

Agents must comply with technical measures intended to limit or manage automated access and may not circumvent CAPTCHAs, security controls, access restrictions, or other measures designed to distinguish automated activity from human activity.

We may limit or prohibit Agent access to the Services at our discretion.

SECTION 17 – TERMINATION

We may terminate this agreement or your access to the Services, or any portion of them, where permitted by law.

You remain responsible for amounts properly due through the date of termination.

Sections that by their nature should continue following termination—including provisions regarding intellectual property, customer-supplied artwork, disclaimers, liability, indemnification, governing law, and privacy—will survive termination.

SECTION 18 – DISCLAIMER OF WARRANTIES

The information presented through the Services is made available for general informational purposes.

We do not guarantee the accuracy, completeness, or usefulness of all information contained on the Services.

EXCEPT AS EXPRESSLY PROVIDED BY FLOWER WALLS OF NASHVILLE OR REQUIRED BY APPLICABLE LAW, THE SERVICES AND PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED.

TO THE EXTENT PERMITTED BY LAW, WE DISCLAIM IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

Some jurisdictions do not permit certain warranty disclaimers, in which case some or all of the above limitations may not apply to you.

SECTION 19 – LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, FLOWER WALLS OF NASHVILLE AND ITS PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES.

THIS MAY INCLUDE LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOST DATA, REPLACEMENT COSTS, BUSINESS INTERRUPTION, OR SIMILAR DAMAGES.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

SECTION 20 – INDEMNIFICATION

You agree, to the extent permitted by law, to indemnify, defend, and hold harmless Flower Walls of Nashville, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, losses, liabilities, or reasonable legal fees arising from:

1. your material breach of these Terms;
2. your violation of applicable law;
3. your violation of another party's intellectual property or other rights;
4. artwork, logos, trademarks, text, or other materials supplied by you for a custom product; or
5. misuse or improper installation of a product.

We will provide reasonable notice of any indemnifiable claim where practicable.

SECTION 21 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law and the remaining provisions will remain valid and enforceable.

SECTION 22 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms and any policies or operating rules posted on the Services constitute the agreement between you and us regarding use of the Services and supersede prior communications or proposals relating to the same subject matter.

SECTION 23 – ASSIGNMENT

You may not assign or transfer these Terms or your rights or obligations under them without our prior written consent.

We may assign or transfer these Terms and our rights and obligations as permitted by applicable law.

SECTION 24 – GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services will be governed and construed in accordance with the applicable federal and state laws and the jurisdiction in which Flower Walls of Nashville is headquartered, subject to any mandatory consumer protections that apply to you.

SECTION 25 – CHANGES TO THESE TERMS

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change, or replace portions of these Terms by posting an updated version to our website.

Where required by applicable law, we will provide notice of material changes.

Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

SECTION 26 – CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Flower Walls of Nashville
Nashville, Tennessee, United States
jennifer@flowerwallsofnashville.com